A low cost / high volume field service for the efficient management of warranty failures. This service is also known in a variety of terms: -

Tech Courier / Soft Courier / Intelligent Courier

This widely used service provides warranty support service to products typically sub £500 that require a little more than a swapout service and an upgrade of a traditional RTB model.

Equinox offers something a little more than other technical courier companies by delivering our service with directly employed highly skilled field service engineers who are able to go further than our competitors who utilise the typical 'upgraded delivery driver' approach. It is our firm belief this approach offers our clients a higher quality service that is by our pown admission not the cheapest available, but will offer the best service available.

Our service is automated to provide a high degree of efficiency allowing call updating and logistical control directly from field based technicians via PDAs thus ensuring a fast and reliable service and data exchange to our clients.

Our fix rate with minimum parts can generate savings for the manufacturer against replacement swap out units whilst also enhancing the products standard warranty or contract value.

If you would like more information on this service or for any specific requirement you may have, please contact our Sales Department via the contact us page.