Welcome to Equinox - Keeping IT working for you - http://www.equinox.co.uk
Call Centre
http://www.equinox.co.uk/articles/35/1/Call-Centre
Alex Hunt
 
By Alex Hunt
Published on 05/22/2007
 

Our 42,000sq ft headquarters in the Cotswolds is home to our Service Call Centre, Logistics, Workshops and Administration.

Our Call Centre is the heartbeat of the company, recieving all calls in for processing through technical support and where needed into an onsite visit.

A highly automated Service Management System tracks the progress of all calls ensuring all calls as followed through to a satisfactiry conclusion.

Clients may track there calls through our online portals where data is also available on demand relating to Stock Levels, KPI informatio and Real-Time SLA performance indicators.