Manufacturers of products looking for a Service provider with true nationwide coverage can look no further. Equinox provides a range of services to manufacturers looking to service their equipment through a strategic partner.

Typically Equinox will remain transparent in the processes facing the customer and will act as the manufacturer?s service provider and not it?s TPM. We feel such an approach keeps the control with the client and ensures the customers experience does not result in them feeling distant from the whole warranty repair process.

To date Equinox has worked with a number of product manufacturers to provide both in and out of warranty services: -

?          APPLE

?          CITIZEN

?          CRYPTON

?          EPSON

?          SUMMA

?          XEROX

We can operate all elements of the service delivery including EDI development and integration, Call handling and registration, Service Logistics, Stock Control and engineer despatch. Our clients may choose what parts of the service is outsourced giving the up most flexibility.

Equinox is experienced in dealing with upwards of 7000 events per month and is able to demonstrate a high level of service ability and performance.

We can provide KPI data for all calls carried out to enable high-level management information. Our standard measurements are by Call Volumes (by Model or SLA), Call Response Times, 1^st Time-Fix Rate, Call Down-Time, Swap-Rate %, Parts Consumption % and so on.

References from our customers are available at your request, we are confident the feedback and the types of client we handle will offer assurances Equinox is the right Service Provider to partner with for your business.