Testimonials
See below for comments from our existing customers:
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"Equinox has been an authorised service partner for more than 20 years. During this time they have risen to become our major on-site service partner, delivering warranty and out of warranty service to our customers in the UK. The close working relationship between our two companies and the flexibility shown by Equinox to our changing service requirements over the years, has ensured that our customers have the service they need at a cost effective level." Brother UK has worked in partnership with Equinox Maintenance Limited for 5 years. Our initial relationship began with them providing us Warranty break/fix services for Laser/Ink Printer and Multifunction products. As a result of the excellent service provided and flexible approach to this we then asked them to assist us in providing installation services for our growing Managed Print business. Equinox are now our No. 1 provider of Installation, Contracted Services (enhanced SLA’s and coverage over evening, weekends and bank holidays) as well as Warranty Break/fix repairs. They have developed methods for pre-configuring equipment to ensure that installations go ahead without issues and time on-site is minimised. They additionally provide storage facilities, swap out services and workshop repair/refurbishment of products. Our relationship has grown from strength to strength by working in close partnership and flexing methods where required. I would have no hesitation in recommending Equinox Maintenance Limited. Head of Customer Support, Brother UK Equinox is providing On-site Next Business Day Service for Toshiba Europe GmbH in UK exclusively since many years for Toshiba laptops. Toshiba is very satisfied with the performance of Equinox and has a strong and very good relationship with Equinox. When there are issues, e.g. system issues or any other kind of issues, Equinox is very proactive, responsive and helpful to look for solutions and their main goal is always customer satisfaction. Head of Services, Toshiba Europe GmbH
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End User Comments:
"Just to say thank you for your very prompt service, my iPod received by you yesterday for repair and returned to me fully repaired and operational and received this afternoon. Service doesn’t get better than that, much appreciated, thank you."
"Dear friends, just a quick email to thank you for your superb and highly professional service in all aspects with regard to the repair of my iPhone. I will be recommending you to all my friends and business contacts. Great service, great price = one very happy customer!"
"I just want to thank you for the beautiful iPad repair. My daughter will be thrilled. Also thank you for the superb customer service, with advice before I placed my order, status updates during and careful packaging when you returned it. I will recommend you to anyone else unfortunate enough to damage their iPad!"
"Just wanted to say what fantastic service I received and so pleased with how quickly the IPod was returned, looking brand new!"
