Privacy policy

Information Security

Equinox Group LTD understands the importance of and is committed to protecting your personal information. Personal information is considered any information which can singularly or in conjunction with another piece of information be used to identify an individual. The processing of personal information is governed by the EU Regulation 2016/679 (GDPR).

Equinox has implemented an information security and data protection system to demonstrate accountability for its data protection obligations, which will only be disclosed when required by law or to aid the delivery of our service to you.

How We Use Your Personal Data

To ensure the processing of personal information within Equinox complies with the principles of GDPR the personal information shall be:

• Processed lawfully, fairly and in a transparent manner in relation to the data subject;
• Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
• Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
• Accurate and, where necessary, kept up to date;
• Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; and
• Processed in a manner that ensures appropriate security of the personal data.

Personal data is used for the delivery of services and completion of business activities. The information that Equinox required to provide these services are:

• Name
• Address
• Telephone Number
• Email Address
• Successful payment notification from the secure payment site

Secure Payments
When your orders are processed, before you enter any credit card details, you are transferred to a secure payment site. Any credit card details are stored and processed on this secure site. Equinox DO NOT store any credit card details other than an Authorisation Code returned from a successful payment.

Storage Limitation

The personal data that is kept within Equinox is subject to a retention schedule which has been designed to retain your personal data for only as long as is essential or is required by law.

Equinox is only responsible for the privacy practices for this site. If you are transferred to a third-party website, we suggest you read their privacy notice before continuing.


Equinox DOES NOT store cookies on your hard disk. This website uses Session ID cookies which terminate as soon as the browser is closed.

If you fill in a form on this website, then your information will only be used to communicate with you and falls under our retention policy.

Third Parties

We DO NOT sell, rent or trade your personal details with any third party. This information may be supplied to a 3rd party ONLY for the completion of this service/order, for example, to have parts shipped direct to your address.

Any third party that your information is sent to needs to be considered to have an adequate level of legal protection (within the EU) for your rights and freedoms in relation to the processing of your personal data. Equinox has procedures and safeguards that are implemented if your personal information is sent to a third country.

Your Rights

Any personal information that is stored about you, you will have certain rights to:

• Right to information on whether there is personal information stored about you
• Right to access your personal information and if equinox finds it permissible, a copy of the information
• Right to rectify any information that we store about you if it is incorrect or incomplete.
• Right to have your personal data deleted. However, this does not apply if it is still being used for its original purpose
• Right to complain to the supervisory authority if you are unhappy with the way equinox stores your personal information

Equinox does not use your personal data to make automated decisions.
If you want any more information about your rights or want to request a change/access/erasure, then contact the data protection officer at [email protected].

Contact Information

Equinox Maintenance Limited
10 Shannon Way
Tewkesbury Business Park
GL20 8ND
01684 290000
[email protected]

You have the right to complain to the information commissions office:
Information Commissioners Office
Wycliffe House
Water Lane
0303 123 1113